01/
Where are you located,and how can I visit your factory?
We are located in Heshan City, Guangdong Province. You can find the specific address on contact page.
If you are planning to visit our factory, please kindly inform us of your visit date in advance, we will pick you up at Baiyun International Airport or Guangzhou Southern Railway Station.
02/
What is the quickest way to get a precise quote from you?
Just send us email with the following information:
1. Item model no.
2. Quantity demand.
3. Steel gauge thickness.
4. Product color.
5. Other specific requirements.
03/
Could you design the steel furniture for us with our specific requirement?
Yes.
Our professional technical and design department will make various design recommendation according to your specific requirement with 3 dimension drawings for your reference.
04/
Can we have our logo or company name to be printed on your products or the package?
Yes.
Logo and,or company brand name can be printed on our products by sticking or engraving. You can send us the artwork by email in JPEG or TIFF format.
If you want your logo, company brand name to be printed on the package for the products(customer designed package), You can send us the artwork by email in AI, EPS, TIFF or CorelDraw format ( 300 dpi ).
05 /
How could I get samples?
We can supply small quantity samples with your designs or with our own. If you have FedEx or DHL account or other collectable courier account and agree to pay the courier freight, we will give you a 50% rebate of sampling charge in your future formal order.
If you do not have a courier account, you can send your courier to collect samples from our company or send us the samples charge together with the courier cost by T/T,WESTERN UNION,MONEYGRAM,OR PAYPAL.
06 /
How to place an order?
Please send us your purchase order by email or fax. Or you can ask us to send you a Proforma Invoice for your order. We need to know the following information for your order:
* Shipping information – company name, street address, phone number, fax number, destination airport or seaport, transportation method ( by courier, by air or by ocean container)
* Product information – model numbers, quantity, unit price
* Delivery time required
* Freight payment ( by collect or prepay )
* Forwarder’s contact details if there’s any( in China or Hong Kong )
07 /
What payment term is acceptable?
For small quantity orders,we accept the payment through WESTERN UNION, MONEYGRAM, PAYPAL, VISA CARD, or T/T(TELEGRAPHIC TRANSFER).
For full container orders, we suggest the payment term as T/T(TELEGRAPHIC TRANSFER), or Irrevocable L/C at sight.
08 /
I just want to buy a few pieces of your products, what to do?
A small trial order is acceptable for test marketing.You can send us your specific requirement in the form of formal order by fax or email.
Or you can send us your order by email only but with detailed specification and other transaction term requirement.
09 /
What is the structure of your Products? KD or Assembled?
Most of our products are with knock-down structure. However, we are also able to offer the pre-assembled type according to customers’ request.
10 /
How will the products be sent to us?
For small quantity samples,the goods usually will be sent to you by courier express or by air.
For sample weight from 20 to 500 kgs, the goods will be sent to you by air to the airport near you. Otherwise the goods will be sent to you by LCL (Less than Container Load).
For large quantity formal orders, the goods will be sent to you by full ocean container, such as 20 feet container, 40 feet container or 40 feet high cubic container.
The transportation way depends on client’s choice. The freight charge depends on quantity, weight, volume, transportation way, destination country (airport, sea port ).
11 /
Can you arrange the transportation for us?
Yes.
We can arrange sea, air and Express courier transportation for different countries and regions all over the world.
We can deliver the goods to the container yard of the main seaport in your country, to the main airport in your city, or to your company location directly.
12 /
What is your loading port?
The goods will be loaded at Guangzhou Port or Shenzhen Port.
13 /
I have never imported from China, how to import from you?
Here below is our answer for your concerns and questions:
1 Payment.
After confirming the order, we will send you a Proforma Invoice with all the transaction details and our bank account. You can go to your local bank and ask them to send us the 30% deposit(down payment) by Telegraphic Transfer with the bank account provided in the Proforma Invoice.
After we finish the production, you can go to the bank and ask them to send the other 70% payment to our account, then we will load the container and send it to your port. Of course, you can make all the transfer on Internet if you have Online banking system.
2 Import procedures.
When the container is delivered, we will send you the contact information of the local agent, you can contact your local agent to pick up the goods.
What you need to clear the custom will include: Commercial Invoice, Packing List, Bill Of Lading, and Certificate Of Origin, all these documents will be sent to you by us.
14 /
How can we become your sole distributor?
If you can sell our products worth USD50,000 to USD100,000 per month, you could be one of our distributors in your city or area;
If you can sell our products worth USD100,000-USD200,000 per month, you could be our sole distributor in your city or area;
If you can sell our products worth USD200,000-USD500,000 per month, you could be our exclusive distributor in your country or region.
15 /
What is your warranty policy?
Except as otherwise noted,our products are warranted to be free from defects in design,materials and workmanship for a fixed period of time as five (5) years from date of delivery.
All of our products are tested before shipment and shipped in good condition. Any damages or shortages evident when the product is received must be immediately reported to the commercial carrier who transported the products.
Always refer to our invoice number,model number when contacting us.If required,we will replace the defected product for customers.Freight and customs duties will be prepaid by us,at no charge to the buyer.
The following items are excluded from this warranty:
Defects due to improper use by the buyer or inadequate maintenance by the buyer.
Physical damage resulting from an accident,misuse or abnormal condition of operation.
16 /
What is your privacy policy?
We do not share any information about our customers with others, with the exception of information required to process their orders (or when requested by a government health or law enforcement agency in the course of an investigation.)
We do not send SPAM email, but we do send email to our customers with order confirmation, tracking number information, or questions regarding their order.
17 /
How to use steel furniture in a correct way?
* To prevent the surface from damaging and rusting, do avoid knocking during transit.
* Please handle with care and maintain horizontal,and keep a certain distance with the wall.
* To prevent damp and alkalization,the floor where place the products must keep dry.
* To prevent the cabinet from eroding, please avoid direct contact with acid and alkali liquid.
* Keep the surface of the cabinet clean.Once the surface stained, wipe with detergent and then with dry cloth.
* Avoid direct contact with corrosive substances.
* To avoid the lock body damaged,please unlock the cabinet in a correct way
* Switch doors and drawers lightly and avoid heavy crash.
* Don’t hit the cabinet with hard objects,and don’t scratch the cabinet surface with sharp objects.
18 /
What is the Usage/Application?
Filing, Storage
19 /
Do you support customization?
Full customization available
20 /
What is the application Scene of the steel cabinet?
Office
School
Apartment
Hospital
Laboratory
Military
Archive
Stadium
Gym
Spa
Supermarket
Garage
Warehouse
Military
Workshop
21 /
What are you product line/main products?
Varied product ranges of Steel Cabinet, Wardrobe, Locker, Drawer Cabinet, Desk, Bunk Bed, Safe Box etc.
22 /
How to work with you?
Send inquiry message to us, or give us a call, or welcome to visit our factory and exhibition every year.
As your requirement, we could recommend customer projects in different market.
Artwork: We need you to prepare it or we design it for you, or choose ready to ship products.
Quotation: Send to your email or in alibaba.
Sample:To check it by picture or send to you in 3 days.
Invoice:Confirm price and payment, shipment detail.
During Production:Send pictures and emails to update the situation.
We send emails to your carrier in china to prepare the cargo shipment and pictures taken of goods and loading.
We prepare documents to help your clear custom while goods arrive to port.
All time after sales service by TengLe team.
23 /
Are you a factory or a trading company?
We are the manufacturer of Steel Cabinet, welcome to visit our factory.
24 /
What is your MOQ
Usually our MOQ is 20pcs. But we can accept lower quantity for your trial order.
25 /
What is the mass production lead time?
FCL order, our delivery time is about 15-20 days;
LCL order, our delivery time is about 20-25 days;
For existed stock, we can send the goods within 24H.
26 /
How does your factory do regarding the quality control?
Quality is priority. We always highlight strict QC from the very beginning to the end of production. Every product will be fully assembled and carefully tested before packing and shipping to ensure low rate of defective production.